Alike Troubleshooting Guide
Categories: XenServer, Hyper-V, Physical Systems, Alike v3, Alike v4
Although Alike is designed to be simple to use, sometimes errors occur. If you experience errors in your jobs, or with configuring Alike, there are a few places to check first for more details.
There are four general places to look for information about what Alike is (or is not) doing:
- Alike Manager Dashboard
- Alike Manager’s Activity page
- Alike’s log file (AlikeScheduler.log)
- Windows Event log
The Activity (or job log details) for any given job shows all the steps taken in that job, and any errors that occurred. This is generally the best place to start.
The AlikeScheduler.log file, located in the “logs” directory of your installation folder contains the most detail on all the Alike job activity, background tasks, and all other aspects of Alike’s operation.
Although Alike does send event to the Windows event log, it is best to review this log for system level errors that might have interfered with Alike, or cause underlying errors.
You can find more troubleshooting steps in the following guides:
If you are still having problems, please open a support ticket. See the KB article, “How to Use Quadric Support,” for instructions on how to open a ticket.