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Quadric Software is proud to provide our customers with timely, personable technical support when they need it the most. We understand that IT departments are the ones who are pressured to quickly fix problems any time something goes wrong.
We also know you just want to solve the problem without additional hassles or long wait times. That’s why we are always available for emergencies*, and we make it a priority to respond to support tickets as soon as they are received.
We are known around the world for our intuitive backup and recovery solutions, and that includes the customer-driven technical support you get from someone who has been in your shoes. Contact us any time. We’ve got this.
Technical Support Options
In order to access support, you must be covered under an active Alike maintenance and support agreement. As a courtesy, we also extend support access to those evaluating Alike with a 30-day trial license key. For technical support, open a ticket online, or contact us by phone.
Open a ticket online:
- Log in to your existing account, or create a new account, and follow the online instructions.
- One of our Tech Support Team members will respond to your ticket as soon as possible.
If you need to open a support ticket, we ask that you be prepared to provide us the following information:
- Your Alike license key
- Any error message or code you receive
- Your AlikeScheduler.log file from the system experiencing trouble
- If possible, a screenshot can be very useful
Once you have opened a ticket, you can log in at any time to check the status of your ticket or to update a ticket. International customers, please take note our hours of operation below.
Office and General Support Hours:
- Monday-Friday 8am-5pm EST (USA)
- We are closed for all major US holidays.
We offer a 24-hour answering service as a courtesy to our customers. *Our after hours answering service will contact a technician for Emergency Production Restores Only. All other support requests will be addressed during normal business hours in the order that they are received. To speed up service, please have your Alike license key ready when you call.
Quadric Software, Inc. | 450 Weaver Street, Suite 8 | Winooski, VT 05404 USA