Watch our video on why Alike remains the leading backup solution for Citrix XenServer!
Quadric Software proudly offers exceptional technical support to our user community. Before you contact support, please have the following information ready:
- Your Alike license key
- Any error message or code you are experiencing
- Your AlikeScheduler.log file from the system experiencing trouble
- If possible, a screenshot with the error code. Click here to get instructions for a particular operating system.
To open a support ticket, simply log in to your account to open a new ticket, and check the status of or update an existing ticket.
Please note: in order to access support you must be covered under an active Alike maintenance and support agreement. As a courtesy, we also extend support access to those evaluating Alike with a 30 day trial license key.
Contact Support by Phone
You may also reach us by phone at: 800.688.8769 (USA) or +1.802.536.4623 (International). To speed up service, please have your Alike license key ready when you call.