Learn how to quickly and easily run a File Level Restore job using Alike.
Quadric Software proudly offers exceptional technical support to our user community. Before you contact support, please have the following information ready:
- Your Alike license key
- Any error message or code you are experiencing
- Your AlikeScheduler.log file from the system experiencing trouble
- If possible, a screenshot with the error code. Click here to get instructions for a particular operating system.
To open a support ticket, simply log in to your account to open a new ticket, and check the status of or update an existing ticket.
Please note: in order to access support you must be covered under an active Alike maintenance and support agreement. As a courtesy, we also extend support access to those evaluating Alike with a 30 day trial license key.
Contact Support by Phone
You may also reach us by phone at: 800.688.8769 (USA) or +1.802.536.4623 (International). To speed up service, please have your Alike license key ready when you call.