Alike DR Free Trial FAQ
Categories: FAQs, Technical Support, Licensing, Purchasing, Alike v4
Welcome to Quadric Software and your Free Trial of Alike DR! If you’re just getting started, you may have some questions about your trial key, your account, or about the product itself.
That’s why we’ve put together this handy FAQ as a quick guide to common questions we get from our trial users.
First, here are some helpful links to get you started:
Free Trial FAQ
- What if I Didn’t Get My License Key?
- What Are Your Regular Business Hours?
Excellent question! Sometimes the email with your trial key(s) can get filtered as SPAM. Please check your spam folder, and any other folders that use filters. If you still don’t see it, send a quick email to email@example.com. Or you can chat with someone on our web chat during regular business hours.
Another great question! If you have general questions or need to speak with us directly during business hours, you can call or open a web chat with us during the following hours:
Office and General Support Hours:
- Monday-Friday 8am-5pm EST (U.S.)
- We are closed for all major U.S. holidays
Please Note: Our after hours answering service will contact a technician for Emergency Production Restores Only. All other support requests will be addressed during normal business hours in the order that they are received.
No worries! When you signed up, you should have received an email asking you to confirm your email address. The email contains a link to confirm your account and to log in with an assigned password. Please be sure to log in and change your password if you haven’t already. If you’ve forgotten your password, click here to reset your password.
If you never received the email, please check your spam folder. Still not there? Please email us at firstname.lastname@example.org. Someone on chat can help you with that as well.
We’ve got you covered! Your trial includes technical support, and we have a highly knowledgeable technical team with a wide range of specialties, such as XenServer expertise. Opening a support ticket is always your first step whenever you are having trouble with Alike.
You can open a support ticket either through the Alike Web UI, or log in to your account on our website.
Please log in to your account with the user name you used to sign up for your trial. Have your license key ready to expedite the ticketing process.
Our KB article on how to use our technical support system should tell you everything you need to know about using Quadric’s Technical Support & Ticketing System.
Pro Tip: Want to make our technical staff member very happy? Include the exact error message in your ticket message, or even better, attach a screenshot of the dashboard. One of our friendly team members can assist you more quickly the more information you provide.
No problem! We can reset your license key so that you can use it on the new server. If you contact us via our live chat, someone will be able to reset your key quickly during normal business hours.
When you are requesting a quote or buying from our website, be sure that you choose a maintenance plan. Each purchase of Alike includes one year of free maintenance. However, keep in mind that maintenance includes all technical support and future upgrades.
Thank you! We always appreciate feedback from Alike users. Your FTL can help you find the right channel for your specific feedback. If you would like to offer a testimonial, that’s always much appreciated as well. Please contact your FTL to provide feedback or share your experience with Alike.
Have Another Question?
If you need technical support, please open a support ticket. See Question #4 for details on opening a ticket.